Reporting Lost and Stolen Debit Cards
To report a lost or stolen First National Bank Debit Card, please call +1 (800) 754-4128 and say “First National Bank Colorado” when prompted for the name of your financial institution.
*NEW* 24/7 Card Support: 888-999-2294
Debit Card Fraud Prevention System
To help protect you against debit card fraud, we’ve enhanced our fraud system to include a sophisticated “neural network.” When a transaction using your card appears to fall outside of your usual spending pattern and behavior, an alert is created. A fraud analyst or automated voice system will then contact you to verify whether you, in fact, authorized this transaction. As a part of the verification, you’ll be asked to confirm the last four digits of your Social Security number on file.
This verification is in real time so in some cases the system may direct a merchant to decline the transaction in question until your identity is confirmed. We will do that with a simple call to you at your phone number(s) on file. If we can reach you and validate the transaction, the purchase will be immediately approved. However, if we cannot reach you at that point in time, the system might not only block that purchase but also prevent any future activity until you can be reached to provide confirmation. Therefore, it’s critical we have your current phone numbers on file.
Also, if you’re planning to travel and anticipate using your First National Bank Debit Card, please let us know. We’ll put your account on special status so your card use will not be interrupted.
We appreciate your understanding and cooperation. Criminals are becoming more and more sophisticated and security breaches can have disastrous consequences. This verification system is part of our continuing effort to provide you with the best protection available when using your First National Bank Debit Card. We hope you enjoy the peace of mind that comes with knowing your card carries these state-of-the-art security features.
If you need to reach our fraud protection center, they can be reached 24 hours a day 7 days a week at +855-961-1602.